سياسة الاستبدال والإسترجاع

If you are not 100% satisfied with the shopping experience, you can either return your order or exchange it for another product. You can return within 3 days from the date of receiving the order or exchange within up to 7 days if it has a manufacturing defect only (God forbid) from the date of receiving the order. After this period, the warranty period with us continues for two years for screen products. The warranty does not cover original Toyota agency accessories Abdul Latif Jameel. The warranty mentioned above does not include accessories because the dealer does not give a warranty for accessories, which causes us a significant loss, God forbid. The products to be returned must be in their original condition, in the original box, with no parts missing, and in their original packaging. The invoice that came with the order must be available. The products to be exchanged (within the warranty period) must have been serviced at least twice for the same defect. They must be in the original box and packaging, and the invoice that came with the order must be available. Refunds will be processed within 10 to 20 working days. In case of order cancellation, return, or exchange, the shipping cost to and from the customer will be deducted from the store, in addition to a fixed return fee of 60 for all orders, deducted from the product price. If the order was shipped free of charge, an additional 40 will be deducted from the product price for the return. If the customer did not receive the order or refused it, the shipping fees (free or paid) will be deducted, plus 10% of the order value. The fee in case of order cancellation is 10% of the order value if paid by card, Mada, STC Pay, Apple Pay, Tabby, or bank transfer. The fee in case of order cancellation or modification with a higher or lower value for paid orders is 10% of the order value. Non-returnable accessories are rear or front car cameras. Please note that Royal Store is not responsible for any returned shipment that has not been replaced within 14 days from the date of contact with the customer and informing them of the necessary procedures for replacement. After this period, the customer has no right to claim the product.